Hospitals of today face a variety of challenges that force them to redefine the way they conduct business. There is a significant shift from focusing of the number of ‘heads in beds’ to delivering high quality, reliable care at affordable costs. This transition is based on the need to ensure that customers have dependable healthcare services whenever required. In the first throes of a relationship, it can feel like nothing could possibly go wrong. But as we can all attest to, even the most successful of pairings still encounter problems every now and again – it’s how we grow to maintain a strong connection.